Quality in Turbulent Times: Innovecs’ Commitment to Excellence Amidst Challenges

May 7, 2024 4

Let me introduce myself. My name is Vitaly Nguyen, and I hold the position of Business Development Representative at Innovecs. I have over six years of experience in business development and IT consulting, with a focus on the Supply Chain and Logistics industry. My core competencies include new business development in B2B, customer relationship management, tech partnerships and alliances, and consulting in WMS integrations.

My role is to assure potential clients that despite the ongoing war and challenges in our country, our Ukrainian team remains a reliable partner. 

In this article, I would like to share common concerns of potential partners, as well as facts, statistics, and achievements of our company that help dispel doubts.

During negotiations, I highlight our extensive experience in tech project development and support, emphasizing that this expertise remains consistent regardless of external circumstances. 

Maintaining and Gaining New Partnerships Last Year

Potential Client’s Question: “How can we be sure that the delivery process will be seamless even during geopolitical challenges?”

 

I emphasize that our company has successfully collaborated with international clients for over 12 years, demonstrating our reliability and professionalism.

I highlight that the war doesn’t compromise our team’s performance; instead, it motivates us to excel further. This commitment is rooted in our well-established Business Continuity Plan, ensuring our team has the necessary equipment and communication tools. Additionally, our office has backup power, satellite internet connections, and emergency food and water supplies.

As a result, we established partnerships with 11 new clients in 2023.

Client Satisfaction with Our Services

Potential Client’s Question: “How can we ensure the quality of service won’t decline?”

 

We regularly analyze client satisfaction trends and recommendations. This feedback serves as valuable insights into assessing our progress and is used as evidence of our service quality when communicating with potential clients.

– Approximately 85% of respondents in Q4 2023 reported being highly satisfied with our services, while around 15% said they were satisfied.  

– The likelihood of clients recommending Innovecs reached a high score of 9.16, increasing by 5% recently.

Independent Service Quality Assessment

Innovecs has been listed in The 2024 Global Outsource 100® by IAOP® for the sixth consecutive year. The rigorous evaluation methodology involves an independent assessment by a group of experienced IAOP clients selecting outsourcing service providers.

This recognition showcases our commitment to delivering top-notch services and continuous improvement, regardless of external conditions.

Continuous Learning and Team Development

Potential Client’s Question: “Is there ongoing growth and learning happening in the team?

 

Our professionals are highly skilled, proficient in English, and understand international project development standards. We consistently aim to enrich our team’s professional journey with growth opportunities.

One out of every six Innovecs team members has received professional certification. Our team eagerly pursues training and certifications, even during challenging times.

Recently, Innovecs achieved Advanced Tier Partner status with Amazon Web Services (AWS). In 2023, our team earned 30 popular cloud certifications (AWS, Azure, GCP). Over 30 QA specialists at Innovecs are ISTQB certified.

We emphasize a well-rounded skill set that combines business insight, interpersonal abilities, and technical expertise. As a result, a significant number of our engineers hold certifications in essential project management practices such as Scrum, Professional Scrum Product Owner, and Professional Scrum Master.

People-Centric Approach at Innovecs

Potential Client’s Question: “How can we support the team during tough times?”

 

In 2023, we received numerous awards recognizing our initiatives for employee well-being.

Among them: the Gold Employer Brand Management Award (EBMA) 2023 for the best well-being initiative, Ragan’s Employee Communications Award for Employee Well-Being Program, Global Good Award, and rankings in the 2023 Inspiring Workplaces Awards for EMEA and Global Top 100 Inspiring Workplaces.

A friendly atmosphere and conditions for recovery and relaxation ensure long-term collaboration with our team.

 

New Partnerships

Potential Client’s Question: “Is the company expanding in the market and keeping up with the latest trends?”

 

A key indicator of Innovecs’ ongoing development is our new partnerships, helping us access research and improve for our clients’ benefit.

In December 2023, Innovecs announced a strategic partnership with Davanti Warehousing, a renowned Dutch logistics specialist with over 30 years of market experience. This collaboration allows us to penetrate new markets using CORAX, Davanti’s flagship warehouse management solution.

In January, we signed a strategic partnership agreement with SAVOYE, a developer and integrator of logistics solutions. This partnership combines Innovecs’ deployment experience with SAVOYE WMS/TMS’s modular solution. This collaboration allows Innovecs to integrate ODATIO from SAVOYE, enhancing our joint value proposition.

In April, we became a corporate member of the Chartered Institute of Logistics and Transport (CILT), providing us with insights for refining our operational strategies.

 

In closing discussions with potential clients, I emphasize that partnering with Innovecs offers quality, affordability, and technical support, assuring them we’re prepared to deliver the best solutions at all times.

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June 17, 2022
12 Reasons For Joining Innovecs
The global IT landscape is vibrant and dynamic. Myriads of tech companies are appearing in the arena and are delivering all kinds of digital solutions. At the same time, not every company has a community around it. From day one, Innovecs’ leadership set the objective of providing equal high-quality experiences to all stakeholders, clients, and employees. For over a decade, the distinguishing feature of Innovecs has been its DNA and values — Innovate, Inspire, Care. The company’s culture revolves around these concepts, creating multiple opportunities for the self-development of our people — both professionally and personally. Driven by the belief, that only happy teammates promote creativity and innovation, Innovecs makes every effort to ensure the well-being of each Innovecser. Today, we would like to share the key benefits of working at Innovecs. Here are the main reasons to join us. 1. Stable Growth and Career Opportunities More than 850 Innovecsers have provided valuable digital transformation experiences to over 100 clients. Innovecs’ portfolio contains more than 60 successfully implemented projects, and the major criterion of our success is our clients coming back for more. Over a decade, Innovecs has managed to achieve significant results, which are reflected in our corporate stats. At the moment, the company has team members on five continents, and our next soon-to-open location will be in Georgia. We are also opening new hubs in Poland, Colombia, and two more European countries soon. “We as a company always start by building bonds of trust with our clients. Whatever the development stage is, we accompany them, guide them and think it is our duty to anticipate their questions and concerns. Innovecs is constantly raising its standards in terms of providing the best services possible. This is why we have a number of loyal clients that enjoy their experience and come for more. That loyalty reflects a crucial thing for us — we are valuable to them”, — Alex Lutskiy, Founder and CEO at Innovecs. For the fifth time in a row, Innovecs is on the Inc. 5000 list, the list of fastest-growing private companies in America, and the Top Global Outsourcing companies. For the fourth time, Innovecs is recognized on The 2022 Global Outsourcing 100® list by the International Association of Outsourcing Professionals (IAOP®). In 2021, Innovecs officially became the Platinum Partner of ISTQB (International Software Testing Qualifications Board), and also has achieved Amazon Web Services (AWS) Select Consulting Partner status in the AWS Partner Network (APN). 2. Reinvent Your Career with Us What do we mean by ‘self-fulfillment’? From our point of view, this means having our ambitions met, whatever they are. Just as our people innovate the world, we as a company feel responsible for innovating them in the first place. All Innovecsers are united by a great desire to move forward and grow as personalities and pros. Our teammates can develop both horizontally and vertically, and transform from developers to Delivery Managers and VPs. Apart from advancing a career, each Innovecser can reinvent it. That is, our educational programs, courses, tracks, and workshops allow for changing a project, role, or even domain. “Innovecs is synonymous with growth and development. I am already working in the third position in this company. It’s cool that people without experience can try themselves in new roles, learn by doing and grow professionally. Courses and workshops are constantly held here, and this remains far from universal. A Promotion Plan is developed for each employee for six months, which lists the knowledge and skills you need to gain within this period. The bottom line is that I feel support from Innovecs, and it is invaluable for me”, — Olena Ratova, Project Coordinator at Innovecs. 3. Active Lifestyle The uniqueness of our culture owes to the uniqueness of our people. Every Innovecser is a separate story that enriches our community. Upon coming to Innovecs, each of us brings a set of personal likings, beloved hobbies, activities, interests, and aspirations. We even bring our concerns and learn to deal with them thanks to professional attention. Innovecs fully accepts us the way we are. Whatever the source of inspiration is, you can practice what you love — jogging, yoga, football, tennis; take part in challenges and competitions; receive gifts and acknowledgment, and share your achievements with your teammates. Innovecsers define the variety of communities. Anyone can initiate a club, and become a leader of one. “I was very happy with the availability of the yoga community and immediately joined it. It is good that you can attend classes without leaving the office. It is nice that there is an opportunity to do your favorite things — here it is encouraged and supported. As for the new activities, I joined the Mindfulness community, where we hold discussions and practice meditation”, — Oksana Hubchyk, QA Manual at Innovecs. 4. Well-being: We Are On Your Side A global company has a global mindset. We are comprehensive in our approaches, whether it is services, products, or experiences. The same pertains to the concept of employees’ happiness. It is our belief that apart from professional success, a sound mind in a sound body has a huge impact on quality of life. To us, well-being encompasses the care of physical and mental health, confidence in financial and social stability, as well as a sense of security. “If corporate culture encourages you to combine work with activities that inspire you, your well-being should not be a matter of concern. Another sign of “norm” is balance in all spheres of life. One area cannot develop in the absence of another. Otherwise, you start to feel out of balance. It is crucial to understand your limits and keep yourself balanced — relax, do hobbies and communicate. I must point out that the corporate culture of Innovecs’ well-being is an important component that is reflected in actions, not words”, — Olha Havlytska, Community Relations at InnoClub by Innovecs. 5. Flexible Workplace We are global, but at the very same time, we go local in providing a comfortable working environment. Local and granular. It is common knowledge that working conditions can make or break creativity as well as support or damage our health. We all need what is best for us — attending offices and enjoying conversations; managing tasks and teams from the comfort of our homes in solitude, or juggling the two if necessary. Our offices and hubs offer far more than just a well-equipped and stylish workspace, but a lifestyle space of self-development, mental and physical recreation, access to education, and hands-on experience. Innovecsers choosing to work remotely from any part of the world can and will enjoy a local benefits system and join us at online events, activities, celebrations, conferences, and systematic corporate meetings. Innovecsers are welcome to explore our Relocation Support Program and learn about how we can assist in this matter. “I very quickly found an apartment next to the office. I also had a week to rest, adapt, and work things out in the new place. So when I showed up for work, I was ready. Plus, I immediately found a company where I was very comfortable. Innovecs was also very helpful with the relocation: our Care department provided me with rental options that partly covered the cost of moving”, — Rostyslav Kylymchuk, Java Software Engineer at Innovecs. 6. Professional Growth Experience with Innovecs might start even before a talented person is among our teammates. Thanks to our Juniorship programs by InnoCamp, we take newbies and turn them into specialists who then may want to join us. And after they do, the learning journey then continues with special training for hard and soft skills, English classes, enrollment in a global certification preparation program, mentorship program, and an individual development plan. And there will be more. One of the crucial touchpoints with our people is 24/7 access to the learning process. We are always aware of the needs and ambitions of each Innovecser. We turn systematic feedback into new opportunities. “When a new set of internships was launched, I became interested in turning into a mentor to share my skills and knowledge with someone. And I regard it not only as teaching but also as the development of my own skills. This will definitely come in handy if you want to build a career and develop leadership skills”, — Ihor Pavlenko, Software Engineer at Innovecs. 7. H2H Philosophy The human2human approach is a broad concept that is reflected differently in various companies. At Innovecs, consideration for the talents we have is letting them speak and making sure their feedback turns into solutions. In order to create and generate out-of-the-box approaches, people demand inner freedom and a safe space to offer unique ideas that change the status quo. Everyone in the company has freedom of self-expression. We have an open-door policy and systematic meetings, where Innovecs’ leaders share crucial corporate information so that all the team is on the same page in terms of the current state of affairs. “The CEO of Innovecs is very open, he is constantly in touch with the company. You are always up-to-date with the latest news, and you know about clients. I always follow everything that happens. The atmosphere is open and transparent, and I am happy to be a part of it. I say out loud that I work at Innovecs because I’m proud of it”, — Andriy Bosak, the Technical Support Specialist at Innovecs. 8. Engineering Leadership Platform Engineering Leadership promotes global digital transformation. This is why we have launched InnoHub, an Engineering Leadership Platform. Its core purpose is to empower collaborative growth and build a community of engineering leaders. We believe engineering leaders are not only those who lead the team but everyone who develops innovations through everyday tasks as an expert. “Today we can say that InnoHub is a platform for the development of Engineering Leadership. Our main goal is to expand our capabilities and build a community of technical leaders. InnoHub consists of three components. First, it is a community of passionate engineers who want to initiate technological change and interact as equals. Community members evolve and develop their projects, teams, and skills. Second, InnoHub is a source of inspiration, where meaningful content is broadcast through events and networking. Third, InnoHub is an online space, a platform for meetings, training, and association of engineers from around the globe. Tech magic happens when these three elements merge”, — Alina Shcherbyna, Head of Talent Marketing and Events at Innovecs. 9. Transparency Leadership On a human note, we all tend to gravitate to people who are authentic, genuine, unmasked, and not afraid to be vulnerable. A leader is responsible for establishing a culture of trust, and being consistent in its maintenance. And if one succeeds in doing so, the mindset spreads across the organization and becomes the only way to go for everyone. Transparency leadership is the first step toward meaningful relationships with employees. And this is the fundamental principle Innovecs works and lives by. “A leader’s transparency demands systematic accountability. Whether it’s financial presentation, our quarterly Q&A session, weekly call, or honest talk one-to-one during a coffee break — people need this stability and presence. A real presence when you genuinely care, but not just as a formality. On the other hand, every team member is not only welcome to provide their own feedback on numerous aspects of corporate life but it’s also guaranteed their voice is heard and taken into consideration. Thus, transparency leadership is an ongoing mindful dialogue and drives mutual value for both company and its people”, — Alex Lutskiy, Founder and CEO at Innovecs. 10. Corporate Culture Driven By Values Business for business’ sake has no future. People always seek higher purposes and big ideas behind everything. Since day one, Innovecs has been nurturing an environment where like-minded talents can create together and enjoy the process in each other’s company. Our DNA is SPECIFIC: Innovecsers are Smart, Professional, Engaged, Collaborative, Innovative, Focused, Inspiring, and Caring. Innovecs practices three core values, incorporated into the DNA: INNOVATE, INSPIRE, CARE. Innovecs represents a community-driven ecosystem, that is, our people can create and become leaders of some community or club by interest inside the company, and Innovecs will support them and invest in their passion. “Being caring is first and foremost about creating an atmosphere. You can arrange it with the help of working and non-working team building. Caring is manifested in finding a thin and invisible boundary of social unity and trying to produce it in your team. The kickback of the team is very important because it is not a one-way street. Not only the manager must play his role in uniting the team, but also the employees themselves must collaborate with each other, determine the necessary conditions for the tasks, ask you questions, and more. It’s much cooler to see people solve these issues on their own because the team is evolving. You as a manager are needed for extraordinarily difficult tasks. It’s nice when a team is a whole, both in and out of work”, — Andriy Troianov, Delivery Manager at Innovecs. 11. A Lifestyle, More Than Just a Job Innovecs focuses on each employee’s ambitions and aligns them with our business goals for mutual success. We consider work and leisure as equally important parts of life. Therefore, in addition to the necessary working conditions and continuous learning options, we take good care of the physical and mental health, recreation, and personal development of the team. Every single day at Innovecs brings something new to the lives of our teammates — knowledge, skills, insights, and meaningful connections. “At Innovecs, you are not confined to a desk whatsoever. This is the place for your personal and professional development and to be around an awesome team. There are many opportunities for personal and professional evolution. This is your lifestyle. In the morning you train in the tennis community and then proceed to work. In addition to lunch, you have a workout again, and in the evening when the work is done you play table tennis with teammates. This is your active lifestyle. You are interested, you enjoy the day, you want more, and your work goals are fulfilled in the same rhythm as you do your hobby. Easy and effortless. You don’t force yourself to work; you like it”, — Olha Havlytska, Community Relations at InnoСlub by Innovecs. 12. Benefits and Perks Innovecs operates on the basis of diversity, inclusiveness, development, and equal opportunities for everyone. Innovecsers can evolve professionally via the vibrant InnoCamp program. All teams can access individual development planning and career coaching, educational and professional certificate programs; join a Mentorship Program, and have lifetime access to training materials in our Learning Management System. With the help of the InnoClub initiative, all Innovecs’ people across the globe can maintain their mental and physical health, and draw inspiration from our communities. Whether it is running, mindfulness and meditation practices, online gym and yoga, or other activities — everyone can find something special. Regardless of the offices’ location, all of them are united by the universal benefits system. Each Innovecser — either office-based or remote — is provided with equal motivation frameworks and incentives. Everyone is provided with private healthcare insurance, team-building activities, social events, and occasional gifts to celebrate Innovecs lifestyle. “​​Despite the remote mode, I do not feel separated from the team or company. I constantly receive invitations to corporate parties. Not so long ago there was a rebranding of the project I’m working on. Two hours before the presentation, a courier delivered a parcel containing four small cocktails and a branded glass. Distances are washed away by such lovely initiatives”, — Ihor Kanivets, Advanced DevOps at Innovecs. These are the main reasons to consider Innovecs as a new stage in your life. And there is one more reason to join us — we are fun, passionate, and voracious. If you feel you belong with us, check the available roles and brighten Innovecs with your presence: https://jobs.innovecs.com/vacancies/
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