Andrew Slusher from SMC3 and Sushant Pandita from Maersk Talk on the Supply Chain Today and Beyond
On June 24, 2020, Innovecs hosted an online discussion dedicated to the state of the supply chain industry within the pandemic environment and more.
John Colón Jr, Innovecs VP of Sales, moderated a fruitful conversation with Andrew Slusher, the CEO at SMC3, and Sushant Pandita, the Global Program Director at Maersk. They talked about solutions that could make a positive contribution both to businesses and customers during this time and beyond.
We would like to outline the key points of the conversation and provide some recommendations on how to fight supply chain challenges through the example of Maersk and SMC3 giants.
Agile Supply Chains in Terms of Rapid Market Changes
Goods shipped today are different from goods shipped a few months ago. The focus has shifted toward food, medical, and other basic-needs products. The challenge for transportation companies is to keep its network agile to such changes and adjustable to new environments and delivery modes.
Moreover, companies have to provide solutions that they did not provide before and deploy them quickly and efficiently.
Stable Communication Both with Customers and Employees
Developing a marketing strategy focused on reliability and trust will allow for increasing customer loyalty toward your company. For example, regular video conferences with customers, educational webinars, and training sessions could help grow satisfaction with your services. Good communication and first-class support are a priority.
Another focus is on employees, their health, and their well-being. Mr. Slusher stated that “if your employees are healthy and are well, and have the necessary resources, they will be in a position to support the customers effectively”.
Enhanced Data Visualisation Capabilities
Mr. Pandita said that “we are working in a very different world now where technology and the Internet of Things are coming into place in a big manner”.
With a majority of available technologies, supply chains can be taken to another level. For example, applying blockchain helps enhance real-time visibility over all stages of the supply chain and achieve higher security of sensitive data. Maersk applies TradeLens digital technologies, including people-less supply chain and implementation of electronic document management in place.
And More Statements
Above we have stated the key points of discussion. However, it also covered a lot of other significant themes for supply chain such as predictive analytics, visibility dashboards, IoT and 5G, and many more.
If you want to gain additional insight, please watch the video below. If you have any questions, do not hesitate to contact John Colón Jr, our VP of Sales, by email: John.Colon@innovecs.com or via LinkedIn — https://www.linkedin.com/in/johncolonjr/