Streamlining EDI: Custom Integration for Seamless Customer Onboarding

Innovecs team built a custom EDI processing solution for a 3PL provider to automate document exchange between WMS and ERP systems. Reduced onboarding time and enabled fast adaptation to client-specific formats.
Supply Chain

About Customer

The client is a fast-growing 3PL provider specializing in efficient supply chain solutions for retail, manufacturing, and e-commerce businesses. With a strong focus on operational accuracy and data-driven decision-making, the company relies heavily on electronic data interchange (EDI) to ensure smooth, real-time communication with partners, vendors, and clients. As their network expanded, so did the complexity and volume of their data workflows, calling for a robust and scalable EDI management solution.

Project Summary

The Innovecs team partnered with the client to enhance their EDI capabilities and streamline customer onboarding. The project focused on developing a custom document processing solution, enabling integration between WMS and ERP systems, and supporting flexible, client-specific data formats to reduce operational delays, errors, and extra expenses.

Challenge

3PLs and their customers often have specific requirements regarding the document exchange process between their warehouse management system (WMS) and their ERP system, requiring variable document types and formats processing. The unique and complex nature of varying documentation often leads to errors, delays, and additional expenses.

Our client sought to enhance the efficiency of their new customer onboarding. They faced limitations with the out-of-the-box WMS, which could not accommodate the necessary customizations.

Solution

  • Created a solution that can execute code for each customer’s specific document format.

  • Enabled monitoring of EDI sources to trigger the service from customer systems.

  • Designed logic to generate and send EDI in customer-expected formats based on warehouse events.

Technologies used

Azure Service Bus
Azure SQL server
Java
Python

Results

~10x decrease
in new customer onboarding time
Faster implementation
of new standardized documentation formats
The product evolves
as new clients with ​a new EDI formats are being onboarded.

Business Value

  • Accelerated Onboarding:

    Enables rapid integration of new clients by automating the processing of custom EDI formats, reducing setup complexity.

  • Operational Efficiency:

    Handles diverse document types with minimal manual input, ensuring efficient data exchange between WMS and ERP systems.

  • Client-Specific Flexibility:

    Executes customer-specific logic for EDI generation and delivery, adapting flexibly to each client’s unique format and workflow.

  • System Scalability:

    Modular architecture accommodates new clients, formats, and use cases without overhauling existing systems.

  • Improved Reliability:

    Continuously monitors EDI sources and responds to warehouse events in real time, ensuring stable, event-driven communication.

Get this case study in PDF
Lucy Levchenko Innovecs
Lucy Levchenko
Delivery Director
Our experts are ready to build customised solutions for you

Interested In Building Your Own Solution? Drop Us A Message!

    Drag & Drop or  Upload Files
    Thank you!
    Your message has been sent. A member of our team will be in touch with you shortly. We appreciate you taking time to connect with us today.