The client is a private energy-from-waste and industrial waste management company headquartered in Morristown, New Jersey. The company operates incineration facilities that also serve as power plants, generating energy by using trash as fuel.
As part of an extended team, we focus on developing and optimizing an internal Salesforce-based CRM system to streamline operations and enhance customer experience. Additionally, we contribute to ETL processes using Talend for efficient data management and integration, while participating in the discovery phase to identify infrastructure improvements.
Enhancing a complex internal CRM system with limited technical leadership from the client’s side.
Managing and integrating interconnected systems and processes with high complexity.
Ensuring the successful deployment of high-priority Salesforce and data integration projects.
Supporting a self-service platform for customer waste pickup scheduling to reduce call center dependency.
Developed and optimized modules including Profiles, Permission Sets, Autolaunched Flows, Sharing Settings, Objects, Apex Triggers, Validation Rules, and more.
Successfully handled the most complex tasks and bug fixes.
Built robust data transfer and integration workflows, ensuring smooth communication between systems.
Conducted a comprehensive analysis of the client’s infrastructure and prepared recommendations for system improvements.
Created a Salesforce-based self-service platform allowing customers to schedule waste pickups, track statuses, and view recycling savings without call center involvement.
Streamlined workflows and integrated data processes, improving overall system efficiency.
Self-service solutions enhanced user satisfaction and reduced operational dependency on call centers.
A CRM system and ETL processes designed to support growing business demands.
Discovery phase analysis provided actionable insights for system and process improvements.
Consistent delivery of complex tasks strengthened the client’s trust in our team.
